Picnic Baskets

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Customer Service

Customer Service Associates are available:
Toll Free:1.800.946.3788
Fax: 610-252-7190
Live Chat: See Chat on top of page next to logo.
Monday - Friday 8 AM - 4 PM Eastern

Check Your Order Status
To check the status of your order, please click here.
Returns & Exchanges
Any orders placed from November 1 - December 31 will have a 90-Day Money Back Guarantee. Orders placed January 1 - October 31 have a 60-Day Money Back Guarantee. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold.

- Return Shipping
Customer is responsible for all shipping costs when returning items. Picnicbaskets.com will pay the shipping costs only if you received an incorrect or defective item.

- How to Return a Product
To initiate a return or exchange please print the return form here.
Refunds
It may take up to 10 business days to process returns once they arrive at our Returns Center. We can only issue a refund or credit to the original purchaser. Please note shipping charges are not refunded. Items returned that had been shipped for free will be refunded for the price of the merchandise excluding the actual shipping cost. Amazon Orders: A 6% restocking fee will apply to all returns of orders placed through Amazon.
Damages & Replacements
When your order is delivered please make every effort to inspect it as soon as possible. You must report a damage claim within 10 business days of delivery, any damage claim after that point will not be honored.

If there is damage to any of the components of your picnic basket (wine glasses, mugs, plates etc) please throw the damage items away and contact us for a replacement at no additional charge. Should there be damage to the actual picnic basket that renders it unserviceable please contact us right away @ 1.800.946.3788.
Price Match Guarantee
If you find a lower price anywhere else on a new identical item, just show us the lower price and we will match it. The item must be identical, including model number, components and warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify.
Tracking Your Order
After your order is processed you will receive a ship notification email. This email will contain the tracking number and the carrier, as well as the service used to deliver the package. If you've received a shipping confirmation email but no real information is being displayed or it appears to be invalid, please wait a few hours the carriers system to update. To search for your tracking # please click here.
100% Secure Shopping
The checkout section of our site is 100% secure. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information will not be stored on our servers.

Your Privacy is Important
Picnicbaskets.com values and respects the privacy of our customers. We do not sell or rent the information you provide to us online to third parties. However, we do share your information with third parties under certain circumstances, primarily for order fulfillments.

The Information We Collect
We collect sensitive information (such as your name, mailing address, email address, telephone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey.

How do we use your information?
When you make an online purchase from picnicbaskets.com, we use your information to process your order. We will also send you e-mails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.
When you save your information with picnicbaskets.com, you will also be automatically signed up to receive email updates. If you participate in a contest or promotion, you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact picnicbaskets.com customer service.

Sharing Your Information with Third Parties
We contract with third parties to assist us in maintaining and managing our customer information to fulfill orders only. We do not authorize any of those third parties to make any other use of your information.

What are Cookies, and How Do We Use Them?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Links to Other Web Sites and Services
Picnicbaskets.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on September 24, 2010.